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PRODUCT ALERT 

1-CUP PREP BOWLS (SET OF 4) 

April 7, 2021 

Dear Valued Customers:

At Epicure, the quality and safety of our products are of utmost importance to us. In cooperation with Health Canada and the U.S. Consumer Product Safety Commission, we are conducting a voluntary product recall of the 1-Cup Prep Bowls (Set of 4) sold between May 1 and September 30, 2020. We have received a small number of reports that the tempered glass bowl can break or shatter during use, posing a potential safety hazard.

I purchased these prep bowls between May and September 2020, what should I do?  

Please discard them immediately. Check your inbox for an email from us outlining the steps to take to receive your choice of either a replacement at no cost or a credit of equal value. If you have not seen this email or have any questions, please don’t hesitate to contact us.  

Contact Us: 

Toll-free Canada: 1-888-595-6363 

Toll-free US: 1-855-668-5909 (US) 

Email customerexperience@epicure.com with 1-CUP PREP BOWL in the subject line. 

Our apologies for any inconvenience that this may have caused you. We thank you for your understanding and for being part of our mission to improve lives through good food. 


Sincerely, 

The Epicure Home Team 

 

 

FAQ  

  1. Why are we voluntarily recalling the Epicure 1 Cup Prep Bowls (Set of 4)? 
    The company has received reports that the tempered glass bowl can break or shatter during use, potentially posing a laceration hazard to consumers.  
  2. How can I tell if my Epicure 1-Cup Prep Bowls (Set of 4) is affected by the voluntary recall? 
    The voluntary recall only affects the 1-Cup Prep Bowls (Set of 4), Product Code 1004242, sold between May 1 and September 30, 2020. Review your purchase confirmation to identify the date of purchase.
  3. What should I do if my 1-Cup Prep Bowls (Set of 4) are part of this voluntary recall?  
    Watch for an email from Epicure prompting you to confirm your basic information and mandatory verification that you have destroyed the recalled 1-Cup Prep Bowls (Set of 4). Once we receive this information, a replacement will be processed.  
  4. What if I don’t know when I purchased my 1-Cup Prep Bowls (Set of 4)? 
    If you are unsure of when your order was placed, or for any other questions regarding this voluntary recall please contact CE:

Toll-free Canada: 1-888-595-6363 

Toll-free US: 1-855-668-5909 (US) 

Email customerexperience@epicure.com with 1-CUP PREP BOWL in the subject line.